PerfectCompanyLast updated October 1, 2026. Effective when published. These Terms describe your use of PerfectCompany.
Review and accept the current Terms and Privacy Policy before creating an account or using signed-in features. Providers must also accept the provider terms before applying or using paid provider features. We will date changes on this page. When policy versions change, we notify signed-in users through the policy review screen and require acceptance before they can continue using account features. Account data controls and sign out remain available. We do not promise email notice unless an email notice is actually sent. Changes do not retroactively replace an agreement or a price you previously accepted.
PerfectCompany helps customers discover and contact independent businesses and freelancers. Providers are not our employees or agents. A request or quote is not an appointment or payment for a service job. The customer and provider agree directly on scope, price, timing, cancellation, permits, insurance and any service contract. PerfectCompany does not perform, supervise or guarantee their work.
You must be at least 18 to use PerfectCompany. Use accurate account and application information, keep sign-in details secure and use only an account you control. We may pause a listing, lead access or account while investigating fraud, unsafe conduct, policy violations or an incomplete review. Account export and closure controls appear in account settings when sign-in is available.
Regular business and freelancer applications submitted before 500 distinct verified founding category and area combinations are approved receive a lasting $0 review fee. After that milestone, new regular applications have a $50 one-time review fee, payable only if checkout is available and you confirm payment. Payment does not guarantee approval. All independently approved providers may receive up to three distinct qualified lifetime leads without membership. New distinct leads after the third require verified paid membership. New memberships cost Basic $50 per month or Pro $150 total per month, including Basic, regardless of founding status. Checkout requires your explicit confirmation. No card or subscription starts automatically when the founding program closes. Plans renew monthly until cancelled. Fictional demos cannot charge real money.
Individual freelancers use the same regular fee and plans. They submit work samples, two or three contactable references and information for independent identity review. Google Business ratings are not required. Every application receives manual review, and payment does not guarantee approval. Approved freelancers begin with at most two active leads. The limit can be lifted after three customer-confirmed completed jobs with verified in-app reviews averaging at least 4.0 stars.
Businesses and freelancers share one pool of 500 founding category and area spots. One spot is available per primary service category and canonical city area, including its ZIP codes and postal aliases. Your additional service cities do not claim more spots. The first successful reservation claims the combination. A spot is reserved for seven days while businesses complete independent ownership, identity and rating review, or freelancers complete portfolio, reference and identity review. Approved providers keep their spot; expired or declined reservations return to availability. One real customer’s first inquiry to your profile counts as one qualified lead when its service and city match your profile. Follow-ups and job requests in that conversation never count again. All independently approved providers may receive up to three distinct qualified lifetime leads without membership. New distinct leads after the third require a verified live Basic $50/month or Pro $150 total/month membership. No new distinct lead is held in a private queue. Founding status provides a badge and application waiver, not a new membership discount. Checkout requires your explicit confirmation and never begins automatically. Existing released conversations remain available. Cancel through Billing; cancellation ends future paid access at the subscription end. The badge, checklist and referrals never change ranking.
You can cancel your subscription through Billing when online subscription management is available, including before the founding program closes. A scheduled cancellation stops future renewals and paid access continues through the paid period. If online cancellation is unavailable, contact support to request cancellation of an existing subscription or account closure with unsettled billing. The $50 application fee is nonrefundable once paid, subject to any refund rights that cannot lawfully be waived. Subscriptions have no prorated refunds, subject to the same mandatory rights. Use the Help and contact page for available support routes to raise a payment or refund issue. Review the total shown at checkout before confirming payment. We do not store card numbers. A return from checkout alone does not prove payment. All distinct qualified lifetime leads count toward the three-lead allowance, including leads received during paid membership. Once the allowance is exhausted, each new distinct lead requires verified paid membership. New leads are not collected into a held queue. Existing conversations remain available. Historical paid subscription prices and agreements are preserved unless a separately reviewed change is explicitly accepted.
Do not harass, impersonate, mislead, post unlawful or infringing material, scrape private records or disrupt the service. You are responsible for the accuracy and rights to the text, photos and other material you submit. Do not upload someone else’s work without permission. See Copyright and takedown for the reporting options.
Directory listings are not endorsements, guarantees or proof of availability or credentials. An approved business has passed independent ownership and identity review and Google rating eligibility checks. An approved freelancer has passed manual identity, portfolio and reference review. A Verified label reflects those limited checks; it does not confirm licensing, insurance, workmanship, current availability or any outcome. Review licensing, insurance and fit yourself. Search uses service, area and stated priorities. Payment and founding status never buy a higher rank. Google ratings are labeled separately from PerfectCompany reviews tied to customer-confirmed completed jobs. Fictional demo profiles, reviews and approval states are labeled examples and cannot receive real customer messages.
Available account, messaging and payment options are shown in the service. Some options may be unavailable. Only use a payment option when checkout is available and shows the amount for your confirmation. Features labeled as previews are experimental. Fictional demos are illustrative and do not provide real customer messaging or payments.
To the extent permitted by applicable law, the service is provided 'as is' and 'as available,' without warranties of uninterrupted availability or freedom from errors. No online service can guarantee absolute security. Nothing in these Terms excludes our obligations under applicable privacy, security or breach-notification law, or limits rights or remedies that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, PerfectCompany's aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of (a) the fees you actually paid to PerfectCompany for the service during the twelve months immediately before the event giving rise to the claim, or (b) US $50. Payments to independent providers for their work are not fees paid to PerfectCompany and are excluded from this calculation. This limitation does not apply to liability that applicable law does not permit us to limit, and does not waive nonwaivable consumer, privacy or security rights.
Information from providers and outside directories can be incomplete or change. PerfectCompany does not guarantee a match, response, booking, provider credentials or service outcome. The site does not make a promise about the quality or safety of work by independent providers.
You retain ownership of the photos, profiles, reviews and other content you submit. You grant JB Ventures LLC a nonexclusive, royalty-free license to host, store, reproduce, format and display that content only as needed to operate, display and moderate PerfectCompany. This permission includes service providers acting for us for those limited purposes. It does not grant permission to train AI models on your content or use it for unrelated advertising. The permission ends when the content is removed, except for copies retained as described in the Privacy Policy, content that other participants may continue to access and records that applicable law requires us to retain. You must have the rights needed to grant this permission.
JB Ventures LLC and its licensors own the PerfectCompany site, software, design, logos and brand, except for user content and material owned by others. These Terms allow you to use the service but do not transfer ownership of those materials or give permission to copy our brand or sell our software. Rights that applicable law grants you remain unchanged.
You may stop using PerfectCompany and request account closure through account settings or the available support routes. Cancelling a subscription and closing an account are separate steps. We may suspend or end access for unlawful activity, material violations of these Terms, fraud or conduct that creates a safety risk. We may also discontinue the service, with notice where required by applicable law. Ending access does not erase accrued payment obligations, mandatory refund rights or our privacy and security duties. Account deletion and record retention follow the Privacy Policy. Provisions that must continue to resolve existing obligations or claims remain applicable to the extent permitted by law.
To the extent permitted by applicable law, you agree to reimburse JB Ventures LLC for reasonable costs and amounts finally awarded on a third-party claim caused by your unlawful or infringing submitted content or your misconduct in using the service. This obligation applies only to the extent you caused the claim. It does not require you to cover our own misconduct, our privacy or data-security duties, or liability that applicable law does not permit us to shift to you. We will give you reasonable notice of the claim and an opportunity to respond. No settlement may impose an admission or nonmonetary obligation on you without your consent. This provision does not waive mandatory consumer, privacy or security rights.
Virginia law governs these Terms, subject to rights and protections that applicable law requires in your place of residence.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. These Terms, the Privacy Policy and any separately accepted provider or subscription terms form the agreement for your use of PerfectCompany. They do not replace your direct agreement with an independent provider or retroactively change previously accepted subscription prices or agreements. Nothing in this section waives mandatory rights or remedies.
See Help and contact for available support and account routes, and the Privacy Policy for data practices.
PerfectCompany is operated by JB Ventures LLC, a Virginia limited liability company. Mailing address: PerfectCompany, 5513 Moultrie Road, Springfield, VA 22151.